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Terms and Conditions

 

Terms and Conditions

1.1 Agreement to Terms

These Terms and Conditions (“Terms”) govern your use of the website operated by Offhand Fingerboards (“Company,” “we,” “us,” or “our”). By using our website or purchasing products from us, you agree to these Terms.

If you do not agree, please do not use our website or services.


1.2 Website Use

You agree to use our website only for lawful purposes. You may not:

  • Violate any applicable laws or regulations.
     
  • Upload or share abusive, defamatory, obscene, or hateful content.
     
  • Harass, bully, or threaten other users.
     
  • Send spam, promotional messages, or unauthorized advertisements.
     
  • Attempt to gain unauthorized access to our systems or servers.
     

We reserve the right to remove content or restrict access to users who violate these rules.


1.3 Products and Orders

We strive to ensure all product descriptions, pricing, and images are accurate. However, errors may occur.

We reserve the right to:

  • Modify or discontinue products at any time.
     
  • Limit quantities of products.
     
  • Cancel orders due to pricing errors or suspected fraud.
     
  • Refuse service to anyone at our discretion.
     

Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee order acceptance until payment is successfully processed.


1.4 Payment Terms

Payments must be made using approved payment methods listed at checkout.

By submitting payment information, you represent that:

  • You are authorized to use the payment method.
     
  • The billing information provided is accurate.
     

Failure to provide accurate payment details may result in order cancellation.


1.5 Service Availability

We aim to keep our website available at all times, but we cannot guarantee uninterrupted access.

Downtime may occur due to:

  • Maintenance or upgrades
     
  • Technical issues
     
  • External factors beyond our control
     

We are not responsible for any losses resulting from website downtime.


1.6 Intellectual Property

All website content, including text, images, product designs, logos, and graphics, is the property of Offhand Fingerboards and protected by copyright and intellectual property laws.

You may not:

  • Reproduce or redistribute our content.
     
  • Modify or adapt materials for commercial use.
     
  • Use our branding without permission.
     

Personal, non-commercial use is permitted provided proper attribution is given.

1.7 User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

We may suspend or terminate accounts that:

  • Violate these Terms
     
  • Engage in fraudulent activity
     
  • Abuse the website or services
     

1.8 Limitation of Liability

To the maximum extent permitted by law, Offhand Fingerboards is not liable for:

  • Indirect or incidental damages
     
  • Errors in website content
     
  • Temporary website interruptions
     
  • Unauthorized access to user data
     

Your use of the website is at your own risk.


1.9 Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page.

Continued use of our website means you accept the updated Terms.

Return and Refund Policy

Returns

We accept returns within 5 days of delivery.

To qualify for a return:

  • The item must be unused. ex: installing trucks on a deck, makes both the trucks and the deck each a used item.
     
  • The item must be in its original packaging.
     
  • Proof of purchase is required.
     

Certain products may be non-returnable, including:

  • Digital products
     
  • Personalized items
     
  • Final sale items


Returns may incur a 5% restocking fee.
 

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.


Exchanges

We replace items only if they are defective or damaged.

To request an exchange, contact our support team by email: contact@offhand.shop


Shipping Policy

Processing Time

Orders are typically processed within 3-5 business days.

Processing times may increase during holidays, promotions, or high-volume periods.


Shipping Rates and Delivery

Shipping rates and delivery times are calculated at checkout based on:

  • Customer location
     
  • Shipping carrier
     
  • Selected delivery method
     

Estimated delivery times are not guaranteed.


International Shipping

We may offer international shipping to selected countries.

Customers are responsible for:

  • Import duties
     
  • Customs fees
     
  • Local taxes
     

These fees are determined by the destination country.

Lost or Delayed Packages

We are not responsible for delays caused by:

  • Shipping carriers
     
  • Customs processing
     
  • Weather or external factors
     

If your package appears lost, please contact us and we will assist with a claim.

5. Contact Information

If you have any questions about these policies, please contact us:

Offhand Fingerboards
Email: contact@offhand.shop
Address: offhand.shop


Copyright © 2025 Offhand Fingerboards - All Rights Reserved.


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